Download session recordings

Download a conversation recording from Anam Lab or the API, understand missing recordings, and turn recording or transcripts off for a session.

You can download an available recording of an existing conversation from Anam Lab without using the API. Not every session has a recording.

Download a recording in Lab

Sign in to Anam Lab with access to the organization that owns the session.

1. Open the conversation

   Open Sessions and select the conversation you want to download.

2. Find the recording

   In the session’s Overview tab, find Session Recording. Wait for the recording player to load.

3. Download the recording

   When the recording is available and has loaded, select Download next to Session Recording to save it.

If the recording is unavailable

• Recording was turned off for this session means the session was created with recording turned off. See Turn recording and transcripts on or off.
• Loading recording… means the player is fetching or loading the video. It does not confirm that a recording exists or give a processing completion time.
• No recording available means the player could not load a recording. Missing media, network errors, and unsupported media can lead to this state; it does not identify a single cause.
• Failed to load recording, or another error message, indicates a retrieval or playback problem. Try reopening the session to request a fresh recording URL.
• Deleted recordings are not available through the recording API. Lab does not have a separate deleted-recording message; missing media can appear as an unavailable recording. The API distinguishes a deleted recording with a 410 response.

Some session types do not produce Anam recordings. For example, LiveKit sessions are not recorded by Anam; check your LiveKit project’s recording setup instead.

Recordings are not available for Zero Data Retention sessions. Downloading through the API does not bypass this restriction.

Turn recording and transcripts on or off

By default Anam keeps a recording and a transcript of each session, unless the persona uses Zero Data Retention. To stop keeping either one, set it to false in sessionOptions.dataRetention when you create the session token. This example keeps the transcript and skips the recording:

{
  "sessionOptions": {
    "dataRetention": {
      "recording": false,
      "transcripts": true
    }
  }
}

Download through the API

For programmatic access, use get session recording. It returns a signed download URL when a recording is available.

The signed URL expires after one hour. This is the URL’s validity period, not the recording’s retention period. Request a new URL if it expires; doing so does not restore a recording that is no longer available.

Under section 6 of Anam’s Privacy Policy, non-ZDR recordings are retained for up to 30 days. Session reports, including transcripts and analytics, remain until the customer deletes them. A recording may be unavailable sooner; the retention period does not guarantee availability. Check the policy and your agreement for the applicable terms.

Session recordings and generated videos

A session recording captures an existing live conversation. Avatar videos generate a new video from a script. Creating an avatar video does not retrieve or reconstruct a past conversation recording.